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Patient Bill of Rights

You have the right to:

  1. Considerate and respectful care, and to be made comfortable. You have the right to have respect for your cultural, psychosocial, spiritual, and personal values, beliefs and preferences.
  1. Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
  1. Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians and other organizations who will see you, as well as the right to know of any reasons for any proposed change in professional staff responsible for your care and the right to decline services by students.
  1. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and foregoing or withdrawing life-sustaining treatment.
  1. Make decisions regarding medical care and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  1. Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians, to the extent permitted by law.
  1. Be advised if the hospital/personal physician proposes to engage in or perform human experimentation/research affecting your care or treatment. You have the right to refuse to participate in such research projects.
  1. Reasonable responses to any reasonable requests made for service.
  1. Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve the pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.
  1. Formulate advance directives regarding decisions at the end of life in accordance with Federal and State Patient Self-Determination Act. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients' rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf, without coercion, discrimination or retaliation. The patient's family has the right of informed consent of donation of organs and tissues.
  1. Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
  1. Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate "Notice of Privacy Practices" that explains your privacy rights in detail and how we may use and disclose your protected health information. You have the right to access information contained in your medical record within a reasonable amount of time.
  1. Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation, retaliation, discrimination, coercion, or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse. You also have the right to be informed, when appropriate, of patient rights in advance of furnishing or discontinuing patient care whenever possible as allowed under state law.
  1. Be free from chemical, physical restraints and or seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
  1. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.
  1. Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided with this information also.
  1. Know which hospital rules and policies apply to your conduct while a patient.
  1. Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:
  • No visitors are allowed.
  • The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
  • You have told the health facility staff that you no longer want a particular person to visit.
  • However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors.
  1. Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit, The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
  1. Examine and receive an explanation of the hospital's bill regardless of the source of payment within a reasonable period of time.
  1. Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, disability, handicap, sexual orientation, ethnicity, age or marital status or the source of payment for care.
  1. Know the reasons for his/her transfer either within or outside the facility.
  1. Be informed of the source of the facility reimbursement of his/her services, and of any limitations, which may be placed upon his/her care.
  1. File a grievance/complaint. If you want to file a grievance/complaint with this hospital, you may do so by writing or calling: ADMINISTRATION OF THIS HOSPITAL.
  1. File a complaint with the State Department of Health Services regardless of whether you use the hospital's grievance process. The State Department of Health Service's phone number and address is:



464 W. 4th Street, Suite 529
San Bernardino, CA 92401

LOS ANGELES COUNTY 5555 Ferguson Drive #320
Commerce, CA 90022
ORANGE COUNTY 2150 Towne Center Place, Ste 210
Anaheim, CA 92806
SAN DIEGO COUNTY 7575 Metropolitan Drive, Suite 104
San Diego, CA 92108
  1. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO); their phone number is 800-841-1602.