When you or your family member is a patient at Encino Hospital Medical
Center, you want to be sure you receive the best and safest care possible.
In order to achieve this, we ask you and your families join us to make
sure that our care meets your needs and encourage you to let us know when
it does not.
To make your health care visit safe we have a comprehensive plan to ensure
for the care of all of our patients. These include:
- Your safety is central to every aspect within our hospital. It is the top
priority at all levels of our organization including management, physicians,
- We have a patient safety committee in place to evaluate any safety concern
brought up by staff, patients, or family members. The committee reviews
each safety aspect and develops steps to make our hospital a safe place
to receive your care.
- All physicians and nurses at our hospital are board licensed and participate
in continuing education.
- For medication safety, we double-check to make sure you receive the right
medication, right dose, with the right method at the right time. We encourage
you to speak up if you have any questions about your medication.
- We recommend you to have a family member or friend with you during your
health care visits. They can provide comfort, support, and can also help
- We encourage you to ask questions and takes notes.
One of Encino Hospital Medical Center’s goals is to encourage and
support open and honest communication with you, your family, and your
health care team.
- We encourage you, your family, and staff to speak up if there is a safety concern.
- It is our policy to be open and honest with you and your family by informing
you of the potential results of your care, including unexpected results.
- We encourage you to designate a family spokesperson to help communication
with your family and the health care team.
- We encourage you to complete a satisfaction survey. We survey our patients
to learn about their hospital stay experience. We review these surveys
and make changes as a result of your comments.
- We welcome the opportunity to discuss the care you receive. If you have
comments, questions, or concerns, please contact us.
Learn More About Our Commitment to Quality